Customer Service Representative - State Farm Agent Team Member

Andrew Pizzi Olivera - State Farm Agent; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Job summary

Andrew Pizzi Olivera - State Farm Agent in Las Vegas seeks a Customer Service Representative - State Farm Agent Team Member. The role requires fluent Spanish & English speakers, assisting clients with insurance inquiries and providing exceptional service.

You will translate documents, educate clients on products, and collaborate with team members. Previous experience in customer service is preferred. The office promotes inclusivity and offers flexible schedules along with several benefits.

Qualifications

• Fluent in Spanish & English with strong communication skills.
• Previous customer service experience in the insurance field preferred.
• Familiarity with insurance terminology and policies.

Responsibilities

• Assist bilingual clients with insurance inquiries and claims.
• Provide exceptional customer service through various channels.
• Educate clients on insurance products and resolutions.

Skills

Fluent in both Spanish & English

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

Empathetic and patient

Education

High school diploma or equivalent

Relevant state insurance license preferred

College degree is a plus

Tools

Microsoft Office Suite

Customer relationship management (CRM) software

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

Company Overview:

Andrew Pizzi Olivera - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description:

As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base.

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications:

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

Andrew Pizzi Olivera - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.