Customer Service Representative - State Farm Agent Team Member

Tracy Haus - State Farm Agent; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Signing bonus

Job summary

Tracy Haus - State Farm Agent is looking for a bilingual Customer Service Representative - State Farm Agent Team Member in Louisville, Kentucky. You will assist clients with insurance inquiries while providing exceptional customer service. Your role is essential in helping Spanish-speaking clients navigate insurance products and services.

Our company promotes a diverse and inclusive work environment. Ideal candidates will be fluent in both Spanish and English, and experience in the insurance industry is preferred. The position offers competitive salary and benefits, with flexible working hours.

Qualifications

• Fluent in both Spanish & English is essential.
• Previous customer service experience in the insurance industry is a plus.
• Candidates should be empathetic and patient.

Responsibilities

• Assist bilingual clients with inquiries related to insurance policies.
• Provide exceptional customer service through various communication channels.
• Translate documents between English and Spanish.

Skills

Fluent in both Spanish & English

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

Familiarity with insurance terminology and policies

Education

High school diploma or equivalent; college degree is a plus

Tools

Microsoft Office Suite

Customer relationship management (CRM) software

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties
• Signing bonus

Company Overview:

Tracy Haus - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description:

As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications:

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

How to Apply:

Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!

www.tracyhaus.com

Tracy Haus - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.