Customer Service Representative - State Farm Agent Team Member

Sharonsgreen; Slidell (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A leading insurance company in Slidell, Louisiana, is searching for a Customer Service Representative to assist bilingual clients with insurance inquiries. The ideal candidate will possess excellent communication skills in both Spanish and English and be empathetic towards customer needs. Salary ranges from $35,000 to $50,000 annually, with opportunities for advancement and generous benefits.

Qualifications

• Fluent in both Spanish and English is essential.
• Previous customer service experience in insurance is a plus.
• Strong multitasking abilities are required.

Responsibilities

• Assist bilingual clients with inquiries about insurance policies.
• Provide exceptional service through phone and email communications.
• Translate documents between English and Spanish.

Skills

Fluent in both Spanish & English

Excellent written and verbal communication skills

Strong organizational abilities

Empathetic and patient

Familiarity with insurance terminology

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office Suite

Customer relationship management (CRM) software

Job description

Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

Company Overview

Sharon Green - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description

As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

How to Apply

Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! www.sharonsgreen.com

Sharon Green - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Compensation $35,000.00 - $50,000.00 per year

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