Customer Service Representative - State Farm Agent Team Member

SHARON GREEN INSURANCE AGENCY, INC.; Kenner (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Sharon Green - State Farm Agent is seeking a bilingual Customer Service Representative to support clients in English and Spanish. The role focuses on answering inquiries, explaining coverage, and guiding customers through the claims process.

You'll work across phone, email, and messaging channels, educate clients on available insurance products, and collaborate with teammates to resolve issues quickly. The position values flexibility and customer focus.

Qualifications

• Bilingual in Spanish and English with strong written and spoken communication.
• High school diploma or equivalent; college degree is a plus.
• Experience in customer service in the insurance industry is a plus.
• Familiarity with insurance terminology and policies.
• Proficient in Microsoft Office and CRM software.

Responsibilities

• Assist bilingual clients with inquiries about insurance policies, coverage details, and claims.
• Provide customer service via phone, email, and other channels.
• Translate documents between English and Spanish.
• Collaborate with team to resolve customer issues promptly.
• Educate clients on insurance products to aid decision making.

Skills

Bilingual: Spanish & English

Customer service

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

College degree is a plus

Tools

CRM software

Microsoft Office

Job description

Responsive recruiter

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview

Sharon Green - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

Sharon Green - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Compensation $35,000.00 - $50,000.00 per year