Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Boynton Beach (FL); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Flexible schedule

Opportunity for advancement

Training & development

Company parties

Signing bonus

Job summary

John Peters - State Farm Agent in Boynton Beach, Florida, is hiring a Bilingual Customer Service Representative. This role serves as a link between the company and its diverse client base, assisting with inquiries on insurance policies and claims.

The ideal candidate will be fluent in both Spanish and English, with strong customer service skills, a high school diploma, and proficiency in Microsoft Office. Compensation ranges from $40,000 to $80,000 annually, with several benefits including flexible scheduling.

Qualifications

• Excellent written and verbal communication skills in both languages.
• Empathetic and patient approach towards customer concerns.
• Familiarity with insurance terminology and policies.

Responsibilities

• Assist bilingual clients with inquiries related to insurance policies.
• Provide exceptional customer service through various communication channels.
• Translate documents between English and Spanish.
• Collaborate with team members for timely issue resolution.
• Educate clients on insurance products.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Strong organizational skills

Multitasking abilities

Education

High school diploma

College degree

Tools

Microsoft Office Suite

Customer relationship management (CRM) software

Job description

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

Company Overview

John Peters - State Farm Agent is a leader in the insurance industry actively seeking bilingual individuals for the role of Customer Service Representative - State Farm Agent Team Member. Fluency in both Spanish and English is required. The company's values include diversity and inclusivity.

Job Description

As a Customer Service Representative - State Farm Agent Team Member, you will serve as a crucial link between the company and its diverse client base. Your primary responsibilities include:

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications

• Fluent in both Spanish and English with excellent written and verbal communication skills.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

Compensation

$40,000.00 - $80,000.00 per year

John Peters - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.