Customer Service Representative - State Farm Agent Team Member

Juanamoros; Salt Lake City (UT); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Life insurance

Health stipend

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A reputable insurance agency in Salt Lake City is looking for a Customer Service Representative to join their team. This remote role focuses on providing exceptional customer experiences while assisting clients with inquiries and policy updates. Candidates must possess strong communication skills and be detail-oriented. Previous customer service experience is advantageous, with a strong preference for bilingual Spanish candidates. This position offers a competitive salary, flexible schedule, and multiple growth opportunities.

Qualifications

• Strong communication skills are essential for successful customer interactions.
• Ability to handle multiple tasks efficiently and accurately.
• Customer service experience is a plus, enhancing application value.
• Bilingual Spanish highly preferred.

Responsibilities

• Manage incoming customer queries and provide insightful policy information.
• Support customers with changes to their insurance policies.
• Process claims and maintain thorough records of all interactions.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Bilingual Spanish

Job description

Benefits:

• Life insurance
• Health stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

*Seeking Bilingual Spanish Candidates*

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Juan Amoros - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish highly preferred.

This is a remote position.