Customer Service Representative - State Farm Agent Team Member

Agent Marcela; Kings Park (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Agent Marcela in Kings Park, NY is looking for a dedicated Customer Service Representative to join their team. This role involves generating exceptional customer experiences and providing support for insurance policies. The ideal candidate will be detail-oriented, carry a Property/Casualty insurance license, and be bilingual in Spanish.

We value customer service skills and a team-oriented mindset. Opportunities for advancement are available for high-performing candidates. Join us to help foster community relationships and support agency growth.

Qualifications

• Communication and interpersonal skills are essential.
• Attention to detail and ability to multitask are important.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Bilingual Spanish

Education

Property/Casualty insurance license

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

*Bilingual Spanish / Licensed Position*

As a Customer Service Representative - State Farm Agent Team Member with Marcela Ruppert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Property/Casualty insurance license (required).
• Bilingual Spanish (required).