Customer Service Representative - State Farm Agent Team Member

Christopher Schoelen - State Farm Agent; South Glastonbury (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Dental insurance

Vision insurance

Job summary

Christopher Schoelen - State Farm Agent in South Glastonbury, Connecticut, is looking for a Customer Service Representative. This bilingual Spanish position requires exceptional customer service skills to enhance client experiences. You will manage inquiries, assist with policy updates, and maintain records.

The ideal candidate is customer-focused, detail-oriented, and ready for internal growth opportunities. Join a supportive team that values communication and sales engagement.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail with the ability to multitask.
• Previous customer service experience preferred.
• Experience in engaging in sales conversations.
• Must be bilingual in Spanish.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Engage in conversations with customers, identifying sales opportunities.
• Ask for referrals and explore additional coverage options.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Sales conversation comfort

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Vision insurance

*Bilingual Spanish Position*

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Christopher Schoelen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Ask for referrals and identify opportunities for additional coverage.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Comfortable with engaging in sales conversations.
• Bilingual Spanish (required).