Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Las Vegas (NV); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

State Farm Agent in Las Vegas seeks a Customer Service Representative to assist bilingual clients with insurance inquiries. Candidates fluent in Spanish and English, with strong communication skills, are invited to apply.

The role involves providing exceptional service through phone and email, educating clients on insurance products, and translating documents. A high school diploma is required; relevant experience in the insurance industry is a plus. The position offers a diverse and inclusive work culture with opportunities for advancement.

Qualifications

• Fluency in Spanish and English is critical for this role.
• Customer service experience in the insurance industry will be beneficial.
• Ability to manage multiple tasks and remain organized.

Responsibilities

• Assist clients with inquiries related to insurance policies.
• Provide customer service through various communication channels.
• Translate documents between English and Spanish.

Skills

Fluent in both Spanish & English

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

Empathetic and patient

Education

High school diploma or equivalent

Relevant state insurance license

Tools

Microsoft Office Suite

Customer relationship management (CRM) software

Job description

Position: Customer Service Representative - State Farm Agent Team Member

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

Company Overview

Bree Buckles - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team. If you are fluent in both Spanish & English and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description

• Assist bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Provide exceptional customer service through phone, email, and other communication channels.
• Translate documents and correspondence between English and Spanish.
• Collaborate with team members to ensure accurate and timely resolution of customer issues.
• Educate clients on insurance products and help them make informed decisions.

Qualifications

• Fluent in both Spanish & English, with excellent written and verbal communication skills.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

Compensation

$50,000.00 - $75,000.00 per year

EEO Statement

Bree Buckles - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Employment Note

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.