Customer Service Representative - State Farm Agent Team Member

Freddie Noble - State Farm Agent; Houston (TX); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Group Life Insurance

Salary plus commission/bonus

Paid time off

Flexible hours

Growth potential

Job summary

Freddie Noble - State Farm Agent in Houston, TX is seeking a Customer Service Representative to join their agency team. The role focuses on value-based conversations and delivering remarkable customer experiences while helping grow the business.

The ideal candidate thrives in a fast-paced environment, is self-motivated, and can work with flexibility. Insurance-related licensing will be required and supported by the agency.

Qualifications

• Sales experience or customer service experience is preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• People-oriented, organized, and self-motivated with a team mindset.
• Must be able to obtain Life and Health license and currently hold Personal Lines Licenses.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance availability, coverages, policy changes, transfers, claims, and billing.
• Develop leads, schedule appointments, identify needs, and market appropriate products and services.

Skills

Sales experience

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Team player

Multitasking

Presentation ability

Customer service

Education

Life and Health license

Personal Lines Licenses

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Group Life Insurance Benefits
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Dedicated to customer service
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to make presentations to potential customers
• Ability to effectively relate to a customer
• Life and Health license (must be able to obtain)
• Personal Lines Licenses (must have currently)
• Courses on ethical and customer centered sales practices will be required
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Compensation: 16 to 18 dollars per hour