Customer Service Representative - State Farm Agent Team Member

Dale Guidry Jr - State Farm Agent; Humble (TX); On-site; USD 35,360 - 41,600; Full time

Benefits offered by this job

Hourly pay/bonus

Growth potential/Opportunity forAdv

Paid time off

Career-building experience

Job summary

State Farm Agent Team Member in Humble, TX is seeking a Full Time Customer Service representative to assist customers with product and service information and to resolve technical issues. The role emphasizes a customer-focused, empathetic approach with opportunities for internal growth for driven, sales-minded candidates.

Responsibilities include establishing relationships, handling inquiries about insurance, assisting with policy changes, transfers, and billing, and promoting the company’s

Qualifications

• Dedicated to customer service.
• Able to relate to customers, answer questions, and anticipate needs.
• Strong communication skills to assist customers and coordinate with team.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Educate customers about insurance options using a needs-based review process.
• Communicate effectively to meet customer needs while promoting business development.

Skills

Customer service

Excellent communication

Empathy

Problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION:

We are seeking a Full Time Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving

BENEFITS:

• Hourly pay/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $17.00 - $20.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.