Customer Service Representative - State Farm Agent Team Member

Omar Delgado - State Farm Agent; Aurora (IL); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Growth potential/Opportunity for advancement

Paid time off

Valuable career-building experience

Job summary

Omar Delgado - State Farm Agent is looking for a Customer Service Representative to provide exceptional client experiences and support agency growth. The ideal candidate will have a Property and Casualty License, strong dedication to customer service, and excellent communication skills. You will follow up with customers, educate them about insurance options, and handle inquiries with precision.

This role offers growth potential within a dynamic team and valuable career-building experience, making it perfect for proactive and sales-minded individuals.

Qualifications

• Must be Property and Casualty Licensed.
• Bi-lingual in English and Spanish preferred.
• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills to assist customers.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt and accurate customer service.
• Educate customers about insurance options.
• Use exemplary communication to meet customer needs.

Skills

Customer service

Communication

Problem-solving

Bilingual (English and Spanish)

Education

Property and Casualty License

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION:

As an Agent Team Member with Omar Delgado's State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Must be Property and Casualty Licensed.
• Bi-lingual in English and Spanish preferred.
• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

BENEFITS:

• Growth potential/Opportunity for advancement within my office.
• Paid time off (vacation and personal/sick days).
• Valuable career-building experience.

Compensation: $20.00 - $23.00 per hour

This position requires outbound calling including cold calls to potential customers. Can you do this?

Services Offered:

• Home insurance
• Life insurance