Customer Service Representative - State Farm Agent Team Member

Lopezoffice; Orlando (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Orlando is seeking a Customer Service Representative to enhance customer experiences and support the growth of the agency. In this role, you'll answer inquiries, assist with policy changes, and process claims while maintaining accurate records. The ideal candidate should have strong communication and interpersonal skills with a detail-oriented approach. Experience in customer service is preferred, and bilingual skills in Spanish or Portuguese are a plus. Join us to grow professionally and make a positive impact in the community.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Bilingual Spanish or Portuguese

Job description

Customer Service Representative - State Farm Agent Team Member

• Hiring bonus
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2003 after beginning my career in State Farm claims, and over the years we’ve grown into a strong team of 23. State Farm has become a true family business for us — both of my daughters now work alongside me in the agency. Our philosophy is simple take care of our team so we can take great care of our customers. We’re serious about doing excellent work, but we also make sure the office stays supportive, collaborative, and fun. We hold quarterly team-bonding events and stay focused on motivating one another, celebrating wins, and stepping in to help whenever needed. We offer holiday pay, flexibility when life calls for it, a 401k, health benefits, hiring bonuses, and the opportunity to attend State Farm conferences for team development and time away together. We’re looking for team members who value teamwork, enjoy helping others succeed, and want to be part of an environment where people work hard while genuinely supporting one another. If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Tony Lopez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish or Portuguese preferred.

Compensation $17.00 - $25.00 per hour

Join a community of good neighbors

Make a difference in your community every day.

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