Receptionist - State Farm Agent Team Member

Omar Delgado - State Farm Agent; Aurora (IL); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Growth potential

Paid time off

Valuable career experience

Job summary

Omar Delgado - State Farm Agent in Aurora, IL is looking for a Team Member to enhance customer experiences. In this bilingual role, you'll assist clients with insurance inquiries and coordinate with team members. Responsibilities include customer follow-ups, responding to inquiries, and promoting business growth.

The ideal candidate is fluent in English and Spanish with strong communication and problem-solving skills. This position offers growth potential, paid time off, and valuable career-building experience.

Qualifications

• Fluent in Spanish and English.
• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills to assist customers.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt and accurate customer service.
• Educate customers about insurance options.
• Promote business development through efficient communication.
• Make outbound calls to potential customers.

Skills

Bilingual (English and Spanish)

Customer service

Communication

Problem-solving

Job description

Role Description

As a Team Member with Omar Delgado's State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. This position is bilingual – English and Spanish.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet customer needs while promoting the development of our business.
• Make outbound calls, including cold calls to potential customers.

Qualifications

• Fluent in Spanish and English.
• Dedicated to customer service.
• Able to effectively relate to customers, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.

Benefits

• Growth potential and opportunity for advancement within the office.
• Paid time off (vacation and personal/sick days).
• Valuable career‑building experience.

Compensation: $18.00 – $20.00 per hour.

Location: Aurora, IL.

We provide home insurance and life insurance.