REMOTE - Telephone Service Representative

Always Answer, Inc.; Duncanville, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Always Answer, Inc. is seeking a dependable Remote Telephone Service Representative to join our responsive, client-focused team. You will be the first point of contact, answering calls, providing accurate information, and resolving issues with professionalism and courtesy.

This is a true work-from-home role (not telemarketing). Candidates must demonstrate strong communication, meticulous attention to detail, a minimum typing speed of 25 WPM, and the ability to maintain a drug-free workplace

Qualifications

• Strong attention to detail and commitment to customer satisfaction.
• Minimum typing speed of 25 words per minute.
• Ability to communicate effectively and professionally with clients.

Responsibilities

• Handle customer inquiries via phone in a courteous and professional manner.
• Provide accurate information to clients, maintaining a customer-service-driven approach.
• Ensure proper documentation and data entry after each interaction.
• Maintain exceptional attendance and punctuality.
• Uphold professional phone etiquette and a positive attitude.
• Adhere to company policies, including maintaining a drug-free work environment.

Skills

Typing 25 wpm

Customer service

Professional communication

Job description

REMOTE - Telephone Service Representative

Duncanville, United States | Posted on 08/26/2026

JobTitle: TelephoneService Representative Location: Remote

Weare seeking a dedicated and detail-oriented TelephoneService Representative to join our remote team. In this role, you will be the first pointof contact for our clients, providing timely and professionalcustomer support. Your primary responsibility will be to answerincoming calls, respond to customer inquiries, resolve issues, andprovide information on behalf of our clients.

Asa remote team member, you must be comfortable workingindependently, demonstrating reliability and excellentcommunication skills. You will need to adapt quickly to varyingclient needs and call volumes while adhering to company policiesand procedures. We strive to deliver an exceptional level ofservice, and you will play a crucial role in helping us meet thosestandards by delivering outstanding support to our clients.

Thisis not a telemarketing or sales position—your focus will be onservice, not selling.

Responsibilities:

• Handle customer inquiries via phone in acourteous and professional manner.
  
• Provide accurate information to clients,maintaining a customer-service-driven approach.
  
• Ensure proper documentation and data entryafter each interaction.
  
• Maintain exceptional attendance andpunctuality.
  
• Uphold professional phone etiquette and apositive attitude.
  
• Adhere to company policies, includingmaintaining a drug-free work environment.
  

Requirements

• Strong attention todetail and commitment to customersatisfaction.
  
• Minimum typing speedof 25 words per minute.
  
• Ability tocommunicate effectively and professionally withclients.
  
• Drug-free and able tomaintain a positive, professional attitude.
  

TechnicalRequirements for Work from Home:

WindowsMachines:

• Windows 11 Pro.
  
• 16GB of RAM.
  
• Quad-core processorwith a CPU speed of at least 2.5 GHz.
  

MacMachines:

• Supported versions ofmacOS with all updates.
  
• Minimum of 16GB ofRAM with an M series chip.
  

AllComputer Set-Ups Must Have:

• Dual monitors (19”each) with widescreen recommended for better softwareexperience.
  
• Dedicated internetconnection with minimum speeds of 7 Mbps download / 3 Mbpsupload.
  
• Ethernet connectionrequired (Wi-Fi and satellite are not acceptable).
  
• A webcam formeetings, training, and quality monitoring.
  
• A noise-cancelingheadset to maintain clear communication with customers.
  
• Must have antivirusprotection (Windows Defender is not allowed).