Customer Service Representative - Remote

TruBridge, Inc.; Northern (KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

TruBridge, Inc. is seeking a Customer Service Representative to join a fully remote team supporting Early Out Service patients. You will handle inbound and outbound calls, assist with medical billing questions, and help set up payment plans while maintaining high service standards.

The role requires a fast internet connection and availability for CST 10am-7pm or 11am-8pm shifts. Candidates should have a High School Diploma and 1+ year of remote customer service experience, with strong

Qualifications

• High school diploma or equivalent.
• 1+ year of remote customer service experience.
• Excellent written and oral communication.
• Strong organizational, multitasking, and time-management skills.
• Detail-oriented and able to follow through on issues to resolution.
• Ability to work independently and as part of a team.
• Must have high-speed home internet (not cell-based).
• Must be able to test home internet speed to ensure adequate bandwidth.

Responsibilities

• Handle inbound and outbound calls meeting production standards.
• Maintain quality assurance by following policies and procedures.
• Protect customer information and confidentiality.
• Assist with medical billing questions and setting up payment plans.
• Schedule call backs and collaborate with team on customer issues.

Skills

Communication

Organizational skills

Time management

Team player

Attention to detail

Independent worker

Remote customer service

Education

High School Diploma

Tools

CRM software

Job description

## Customer Service Representative - RemoteApply: Remote - US: Full time: Posted Today: JR102497The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) **OR** 11am - 8pm CST (Mon-Fri) shifts. Essential Functions for Customer Service RepresentativeIn addition to working as prescribed, specific responsibilities of this role include:* Responsible for consistently meeting production standards for inbound and outbound calls* Responsible for consistently meeting quality assurance standards.* Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer* Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.* Protects customer information by keeping all information confidential.* Processes miscellaneous paperwork and documentation.* Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service* Schedules call backs as needed.* Be a collaborative team member.* Assist with additional tasks as assigned by supervisor or call center management. Minimum Requirements:Education/Experience/Certification Requirements* **MUST** be available to work 10am - 7pm CST or 11am - 8pm CST.* High-speed home internet (NOT Cell-based internet) **required**.* Ability to test home internet speed, to ensure adequate bandwidth.* Excellent communication (written and oral) and interpersonal skills.* Strong organizational, multi-tasking, and time-management skills.* Must be detail oriented and able to follow through on issues to resolution.* Must be able to act both independently and as a team member.* High School Diploma or equivalent combination of education and relevant experience needed. Preferred Qualifications:* One year or more provide customer service support over the phone in remote setting.### About Us!**What’s it like to work for TruBridge?**You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities.Are you ready to help us clear the way for care? Explore opportunities with TruBridge.