Customer Service Representative - 11am - 8pm CST

TruBridge, Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

TruBridge, Inc. is hiring a remote Customer Service Representative to support Early Out Service patients. This full-time role operates 11am–8pm CST, Monday to Friday, delivering courteous, accurate responses and guiding patients through billing questions and payment plans.

You will work from home with high-speed internet, join a collaborative team, and follow client-specific procedures to protect patient information while striving for excellent service levels.

Qualifications

• MUST be available to work 11am - 8pm CST.
• High-speed home internet (NOT Cell-based internet) required.
• Ability to test home internet speed, to ensure adequate bandwidth.
• Excellent communication (written and oral) and interpersonal skills.
• Must be detail oriented and able to follow through on issues to resolution.

Responsibilities

• Handle inbound and outbound calls while meeting production standards.
• Maintain quality assurance by following policies and procedures.
• Protect customer information by keeping data confidential.
• Assist with medical billing questions and payment arrangements.
• Schedule call backs as needed and collaborate with team.
• Support supervisor with additional tasks as assigned.

Skills

Communication skills

Interpersonal skills

Time management

Multi-tasking

Detail oriented

Team player

Education

High School Diploma

Job description

## Customer Service Representative - 11am - 8pm CSTApply: Remote - US: Full time: Posted Yesterday: JR102496The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available **11am - 8pm CST** (Mon to Fri), to support patient in/outbound contact.Essential Functions for Customer Service RepresentativeIn addition to working as prescribed, specific responsibilities of this role include:* Responsible for consistently meeting production standards for inbound and outbound calls* Responsible for consistently meeting quality assurance standards.* Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer* Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.* Protects customer information by keeping all information confidential.* Processes miscellaneous paperwork and documentation.* Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service* Schedules call backs as needed.* Be a collaborative team member.* Assist with additional tasks as assigned by supervisor or call center management.Minimum Requirements:Education/Experience/Certification Requirements* **MUST** be available to work 11am - 8pm CST.* High-speed home internet (NOT Cell-based internet) **required**.* Ability to test home internet speed, to ensure adequate bandwidth.* Excellent communication (written and oral) and interpersonal skills.* Strong organizational, multi-tasking, and time-management skills.* Must be detail oriented and able to follow through on issues to resolution.* Must be able to act both independently and as a team member.* High School Diploma or equivalent combination of education and relevant experience needed.Preferred Qualifications:* One year or more provide customer service support over the phone in remote setting.* Experience handling up to 100 customer contacts per day