Customer Service Representative - 11:30am - 8pm PST

TruBridge, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

TruBridge, Inc. is seeking a Customer Service Representative to provide remote contact center support for Early Out Service patients. You will handle medical billing questions, assist with payment plans, and process payments while delivering professional service.

Required are 11:30am–8:00pm CST availability, reliable high-speed internet, strong communication, and teamwork. Training is provided; you may test your home internet bandwidth as part of onboarding.

Qualifications

• Excellent written and verbal communication skills.
• High-speed home internet required; test bandwidth to ensure adequacy.
• Able to work 11:30am–8:00pm CST and manage multiple tasks.

Responsibilities

• Provide inbound/outbound call support with professional customer service.
• Assist with medical billing questions, payment plans, and payments.
• Maintain confidentiality and follow company and client policies.
• Collaborate with team and supervisors and perform additional tasks as needed.
• Schedule callbacks and ensure timely issue resolution.

Skills

Customer service

Communication

Remote work

Time management

Telephone etiquette

Education

High School Diploma or equivalent

Tools

CRM software

Job description

## Customer Service Representative - 11:30am - 8pm PSTApply: Remote - US: Full time: Posted Yesterday: JR102495The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 11:30am - 8pm CST (Mon-Fri) shifts.Essential Functions for Customer Service RepresentativeIn addition to working as prescribed, specific responsibilities of this role include:* Responsible for consistently meeting production standards for inbound and outbound calls* Responsible for consistently meeting quality assurance standards.* Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer* Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.* Protects customer information by keeping all information confidential.* Processes miscellaneous paperwork and documentation.* Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service* Schedules call backs as needed.* Be a collaborative team member.* Assist with additional tasks as assigned by supervisor or call center management.Minimum Requirements:Education/Experience/Certification Requirements* **MUST** be available to work 11:30am - 8pm CST.* High-speed home internet (NOT Cell-based internet) **required**.* Ability to test home internet speed, to ensure adequate bandwidth.* Excellent communication (written and oral) and interpersonal skills.* Strong organizational, multi-tasking, and time-management skills.* Must be detail oriented and able to follow through on issues to resolution.* Must be able to act both independently and as a team member.* High School Diploma or equivalent combination of education and relevant experience needed.Preferred Qualifications:* One year or more provide customer service support over the phone in remote setting.