Remote Healthcare Support Specialist

TruBridge, Inc.; Northern (KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

TruBridge, Inc. is seeking a Customer Service Representative to join a fully remote team supporting Early Out Service patients. You will handle inbound and outbound calls, assist with medical billing questions, and help set up payment plans while maintaining high service standards.

The role requires a fast internet connection and availability for CST 10am-7pm or 11am-8pm shifts. Candidates should have a High School Diploma and 1+ year of remote customer service experience, with strong

Qualifications

• High school diploma or equivalent.
• 1+ year of remote customer service experience.
• Excellent written and oral communication.
• Strong organizational, multitasking, and time-management skills.
• Detail-oriented and able to follow through on issues to resolution.
• Ability to work independently and as part of a team.
• Must have high-speed home internet (not cell-based).
• Must be able to test home internet speed to ensure adequate bandwidth.

Responsibilities

• Handle inbound and outbound calls meeting production standards.
• Maintain quality assurance by following policies and procedures.
• Protect customer information and confidentiality.
• Assist with medical billing questions and setting up payment plans.
• Schedule call backs and collaborate with team on customer issues.

Skills

Communication

Organizational skills

Time management

Team player

Attention to detail

Independent worker

Remote customer service

Education

High School Diploma

Tools

CRM software

Job description

TruBridge, Inc. is seeking a Customer Service Representative to join a fully remote team supporting Early Out Service patients. You will handle inbound and outbound calls, assist with medical billing questions, and help set up payment plans while maintaining high service standards.

The role requires a fast internet connection and availability for CST 10am-7pm or 11am-8pm shifts. Candidates should have a High School Diploma and 1+ year of remote customer service experience, with strong