Customer Service Representative - Remote

Trubridge; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Friendsofkerhonkson is hiring a fully remote Customer Service Representative to support TruBridge Contact Center clients. The role covers handling medical billing questions, setting up payment plans, and processing payments during 10am–7pm CST or 11am–8pm CST, Monday through Friday.

You will maintain production and quality standards, protect confidential information, and participate in ongoing training to stay proficient with services and systems. Strong communication and teamwork are essential.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of remote customer service experience preferred.

Responsibilities

• Handle inbound and outbound calls while meeting production targets.
• Maintain high quality of service following policies and procedures.
• Keep knowledge up to date through education opportunities and system training.
• Protect customer information and handle confidential data.
• Process paperwork and documentation related to accounts.
• Assist with payment plans, billing questions, and payments with professionalism.
• Schedule callbacks as needed and communicate clearly with callers.
• Collaborate with team and take on additional tasks as assigned.

Skills

Communication skills

Interpersonal skills

Time management

Attention to detail

Team collaboration

Education

High School Diploma

Job description

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) OR 11am - 8pm CST (Mon-Fri) shifts.Essential Functions for Customer Service RepresentativeIn addition to working as prescribed, specific responsibilities of this role include:Responsible for consistently meeting production standards for inbound and outbound callsResponsible for consistently meeting quality assurance standards.Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customerUpdates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.Protects customer information by keeping all information confidential.Processes miscellaneous paperwork and documentation.Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer serviceSchedules call backs as needed.Be a collaborative team member.Assist with additional tasks as assigned by supervisor or call center management.Minimum Requirements:Education/Experience/Certification RequirementsMUST be available to work 10am - 7pm CST or 11am - 8pm CST.High-speed home internet (NOT Cell-based internet) required .Ability to test home internet speed, to ensure adequate bandwidth.Excellent communication (written and oral) and interpersonal skills.Strong organizational, multi-tasking, and time-management skills.Must be detail oriented and able to follow through on issues to resolution.Must be able to act both independently and as a team member.High School Diploma or equivalent combination of education and relevant experience needed.Preferred Qualifications:One year or more provide customer service support over the phone in remote setting.