Remote Customer Service Specialist - Medical Billing

TruBridge, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

TruBridge, Inc. is seeking a Customer Service Representative to provide remote contact center support for Early Out Service patients. You will handle medical billing questions, assist with payment plans, and process payments while delivering professional service.

Required are 11:30am–8:00pm CST availability, reliable high-speed internet, strong communication, and teamwork. Training is provided; you may test your home internet bandwidth as part of onboarding.

Qualifications

• Excellent written and verbal communication skills.
• High-speed home internet required; test bandwidth to ensure adequacy.
• Able to work 11:30am–8:00pm CST and manage multiple tasks.

Responsibilities

• Provide inbound/outbound call support with professional customer service.
• Assist with medical billing questions, payment plans, and payments.
• Maintain confidentiality and follow company and client policies.
• Collaborate with team and supervisors and perform additional tasks as needed.
• Schedule callbacks and ensure timely issue resolution.

Skills

Customer service

Communication

Remote work

Time management

Telephone etiquette

Education

High School Diploma or equivalent

Tools

CRM software

Job description

TruBridge, Inc. is seeking a Customer Service Representative to provide remote contact center support for Early Out Service patients. You will handle medical billing questions, assist with payment plans, and process payments while delivering professional service.

Required are 11:30am–8:00pm CST availability, reliable high-speed internet, strong communication, and teamwork. Training is provided; you may test your home internet bandwidth as part of onboarding.