Customer Service Representative - 8am - 5pm PST

TruBridge, Inc.; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

TruBridge, Inc. is seeking a Customer Service Representative for a fully remote role, scheduled 8am–5pm PST, Monday to Friday. You will support Early Out Service patients by handling inbound and outbound calls and assisting with billing questions in a professional, confidential manner.

The position emphasizes meeting production and quality standards, maintaining information systems knowledge, and collaborating with team members. A High School diploma and reliable home internet are required.

Qualifications

• Excellent communication, written and verbal, with interpersonal skills.
• Strong organizational, multi-tasking and time-management abilities.
• Detail oriented and able to follow through on issues to resolution.
• Ability to work independently and as part of a team.
• High School Diploma or equivalent required.

Responsibilities

• Handle inbound and outbound calls while meeting production standards.
• Maintain quality customer service by following company and client policies.
• Assist callers with medical billing questions and financial assistance programs.
• Set up payment plans and process payments with professionalism and confidentiality.
• Schedule call backs and collaborate with the team on issue resolution.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multi-tasking

Time-management

Detail oriented

Team player

Education

High School Diploma

Equivalent combination of education and experience

Job description

## Customer Service Representative - 8am - 5pm PSTApply: Remote - US: Full time: Posted Yesterday: JR102494The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available **8am - 5pm PST** (Mon to Fri), to support patient in/outbound contact.Essential Functions for Customer Service RepresentativeIn addition to working as prescribed, specific responsibilities of this role include:* Responsible for consistently meeting production standards for inbound and outbound calls* Responsible for consistently meeting quality assurance standards.* Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer* Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.* Protects customer information by keeping all information confidential.* Processes miscellaneous paperwork and documentation.* Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service* Schedules call backs as needed.* Be a collaborative team member.* Assist with additional tasks as assigned by supervisor or call center management.Minimum Requirements:Education/Experience/Certification Requirements* **MUST** be available to work 8am - 5pm PST.* High-speed home internet (NOT Cell-based internet) **required**.* Ability to test home internet speed, to ensure adequate bandwidth.* Excellent communication (written and oral) and interpersonal skills.* Strong organizational, multi-tasking, and time-management skills.* Must be detail oriented and able to follow through on issues to resolution.* Must be able to act both independently and as a team member.* High School Diploma or equivalent combination of education and relevant experience needed.Preferred Qualifications:* One year or more provide customer service support over the phone in remote setting.* Experience handling up to 100 customer contacts per day