Customer Service Representative - Morning Opener

Planet Fitness - Baseline Fitness; Marshfield (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Marshfield, WI is seeking a front desk associate to ensure a positive member experience and efficient sign-up process. You will greet visitors, perform desk tasks, sign up new members, and offer tours to potential members.

This role emphasizes strong customer service, active listening, and diplomacy while keeping the club clean and running smoothly during shifts.

Qualifications

• Customer service experience preferred.
• Ability to perform desk tasks and member sign-ups.
• Good communication and teamwork.
• Able to lift up to 50 lbs and stand/walk most of the shift.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Handle front desk tasks, info calls, checking members in, and sign-ups.
• Give tours to potential members and assist with account changes.
• Help resolve member services issues and escalate to management as needed.
• Maintain club cleanliness and assist with deep cleaning and training shifts.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Tools

POS/club software

Computer literacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time