Customer Service Rep

Paycom - ATS; Baton Rouge (LA); On-site; USD 1,378,000 - 2,204,000; Full time

Job summary

Paycom - ATS is seeking a front desk associate to deliver excellent customer service and manage member interactions at the front desk. Responsibilities include greeting members, handling signups, tours, and assisting with account changes while maintaining a clean, welcoming environment.

The role requires strong communication skills, basic computer proficiency, and the ability to stand and walk for long periods, with occasional lifting up to 50 lbs.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency required.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle all front desk tasks, information calls, check-ins, and member tours.
• Sign up new members and secure signups.
• Assist with member account changes and updates as needed.
• Escalate and forward member services issues to Club Manager/Assistant Manager.

Skills

Customer Service

Computer Literacy

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time