Customer Service Representative (CSR)

Point Haus; Miami (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Point Haus in Miami seeks a Customer Service Representative to support client accounts and uphold high service standards. You will enjoy problem-solving in a team environment and handle inquiries via phone and email.

The role emphasizes accurate information, record maintenance, and collaboration with internal teams to ensure service completion. Prior customer service experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized.
• Previous customer service experience is a plus.

Responsibilities

• Handle client inquiries via phone and email in a professional manner
• Provide accurate information regarding services and account details
• Resolve customer concerns and escalate issues when necessary
• Maintain and update customer records in internal systems
• Coordinate with internal departments to ensure service completion

Skills

Strong communication

Problem solving

Multitasking

Team oriented

Education

High school diploma

Job description

Point Haus was born in Miami as an open house for strategists, producers, brand ambassadors and creators who believe a brand becomes relevant when it enters everyday life with respect, surprise and purpose.

Position Overview

We are seeking a Customer Service Representative (CSR) to support client accounts and ensure a high standard of service. This role is ideal for someone who enjoys problem-solving and working in a team-oriented environment.

Key Responsibilities

• Handle client inquiries via phone and email in a professional manner
• Provide accurate information regarding services and account details
• Resolve customer concerns and escalate issues when necessary
• Maintain and update customer records in internal systems
• Coordinate with internal departments to ensure service completion

Qualifications

• High school diploma or equivalent required
• Strong communication and problem-solving skills
• Ability to multitask and stay organized
• Previous customer service experience is a plus