Customer Service Representative

FASTSIGNS®; Healdsburg (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

FASTSIGNS is seeking a Customer Service Representative (CSR) to handle walk-in, email and phone inquiries, drive sales in the center, and prepare estimates and work orders. You will be the first contact for customers and will execute marketing programs while delivering outstanding service.

The ideal candidate is outgoing, organized, and focused, with strong listening and communication skills, the ability to build lasting relationships, and the willingness to lift up to 40 pounds.

Qualifications

• High school diploma or GED required.
• No experience needed.
• Experience resolving customer satisfaction issues.
• Experience working under pressure with multiple tasks/projects.
• Strong verbal and written communication skills.
• Basic math skills.
• Strong organizational and time management skills preferred.

Responsibilities

• Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
• Maintains an attractive retail environment (clean, organized, and functional)
• Identifies and resolves customer satisfaction issues
• Ability to lift 40 pounds
• Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.

Skills

Communication skills

Sales mindset

Customer service skills

Ability to lift 40 pounds

Organization & time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)!

As a CSR, you will use your experience and skills to provide the best customer service! You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, and building relationships.

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, and the ability to develop lasting relationships.

Responsibilities

• Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
• Maintains an attractive retail environment (clean, organized, and functional)
• Identifies and resolves customer satisfaction issues
• Ability to lift 40 pounds
• Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.

Qualifications

• High school diploma or GED required
• No experience needed
• Experience resolving customer satisfaction issues
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite
• Strong verbal and written communication skills
• Basic math skills
• Strong organizational and time management skills preferred