Customer Service Specialist

PointHaus Group; Coral Gables (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

PointHaus Group seeks a customer service representative to be the primary contact for customers via phone, email, or chat, resolving inquiries and ensuring satisfaction. You will provide product information, process orders and returns, and maintain a positive brand image through professional communication.

Ideal candidates excel in clear communication, problem solving, and empathy, with 1–2+ years in customer service and a high school diploma. Join a dynamic team in Coral Gables, Florida.

Qualifications

• High school diploma or equivalent.
• 1–2+ years of customer service experience.
• Strong customer-focused attitude.

Responsibilities

• Serve as the first point of contact for questions, issues, and feedback.
• Handle inbound calls, emails, and live chats efficiently.
• Troubleshoot problems with products or services.
• Provide information on products, pricing, and availability.
• Process orders, returns and account updates.
• Follow up with customers to ensure satisfaction.
• Identify opportunities to upsell additional products or services.
• Document all interactions accurately.
• Escalate complex issues to appropriate teams.

Skills

Communication

Active listening

Empathy

Problem solving

Multitasking

Time management

Patience

Tech proficiency

Education

High school diploma

1-2+ years customer service experience

Tools

Customer service software

Job description

PointHaus Group is looking for a representative that acts as the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and ensuring satisfaction via phone, email, or chat, requiring strong communication, problem-solving, empathy, and product knowledge skills to maintain positive customer relationships and brand image

Key Responsibilities

• Serve as the first point of contact for customer questions, issues, and feedback.
• Handle inbound calls, emails, and live chats efficiently.
• Troubleshoot problems with products or services.
• Provide detailed information on products, pricing, and availability.
• Process orders, returns, and account updates.
• Follow up with customers to ensure satisfaction.
• Identify opportunities to offer additional products or services (upselling).
• Document all customer interactions accurately.
• Escalate complex issues to appropriate teams.

Essential Skills & Qualifications

• Skills: Excellent communication (written & verbal), active listening, empathy, problem-solving, multitasking, time management, patience, and technical proficiency with customer service software.
• Qualifications: High school diploma or equivalent; relevant customer service experience (often 1-2+ years); strong customer-focused attitude.