Customer Service Representative (CSR)

Honest Ab

Laguna Beach (MO)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Flexible schedule

On-the-job training

Job summary

A customer service-focused company in United States is hiring a Service Representative to manage customer interactions and ensure satisfaction. This role involves answering inquiries, resolving complaints, and building lasting relationships with customers through effective communication. Ideal candidates should have proven experience in customer support with strong communication abilities and a high school diploma. The position offers a hybrid work schedule and the opportunity for on-the-job training.

Qualifications

Experience in customer support or similar client service role.
Proven record of exceeding sales targets.
Ability to manage time effectively and handle multichar conversations.

Responsibilities

Manage large volumes of incoming and outgoing calls.
Build trust and maintain relationships with customers.
Resolve customer complaints and track interactions.

Skills

Customer orientation

Active listening

Sales skills

Communication skills

Time management

Education

High school degree

Tools

CRM systems

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Make large amounts of outbound calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow up with customers on the quality of the service technician provided during their service call.
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills

Proven customer support experience or experience as a client service representative
Track record of over‑achieving quota
Sales Skills
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi‑task, prioritize, and manage time effectively
High school degree

Communication method(s) used