Customer Service Representative

Greenfield Service Inc

Sacramento (KY)

On-site

USD 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Competitive salary based on experience and qualifications

Job summary

A customer service solutions provider in Kentucky is looking for a Customer Service Representative who excels at managing customer interactions through effective communication and problem-solving skills. This role is crucial in providing positive customer experiences, addressing complaints, and delivering information about company products and services. Ideal candidates will demonstrate patience and a commitment to understanding customer needs while handling multiple concerns efficiently. A competitive salary based on experience is offered.

Qualifications

Computer experience and aptitude required.
Previous experience with corporate phone systems or switchboard preferred.
Ability to remain calm when dealing with frustrated customers.
Patience handling irate customers and diffusing tense situations.
Willingness to continually learn about company products and services.

Responsibilities

Manage and prioritize multiple customer concerns simultaneously.
Provide correct information regarding customer order statuses.
Document patterns that indicate larger service issues.
Learn quickly from both successes and mistakes to improve service.
Process orders, changes, returns per department policies.
Collaborate with the credit department to resolve disputed items.
Provide timely feedback to management on customer challenges.
Partner with sales to meet and exceed service expectations.
Listen, document, and help resolve customer concerns.
Document recurring patterns to identify product/service problems.

Skills

Expert communication skills

Listening skills

Problem-solving skills

Patience

Phone systems

Tools

Switchboard

Phone systems

Job description

Job Description

Job Summary

The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CSR’s interact with customers to provide information in response to questions, concerns and complaints by phone and Internet.

Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.

Customer Service Representativesknow how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

Responsibilities:

Manage and prioritize multiple concerns simultaneously.
Provide appropriate and correct information to incoming customer order status and product knowledge requests.
A positive attitude, even when faced with misplaced criticism or frustration.
The ability to learn quickly and move on from both success and failure.
Process customer orders/changes/returns according to established department policies and procedures.
Work closely with the credit department to resolve disputed credit items.
Provide timely feedback to company management regarding challenges or customer concerns.
Partnership with the sales team to meet and exceed customer’s service expectations.
Listen, document, and help resolve conflicts with customers.
Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Qualifications

Requirements and Qualifications