Customer Service Representative

AtWork Group; Town of Florida (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

AtWork Group is seeking a Customer Service Representative to support the sales team and manage customer inquiries through phone, email, and other channels. You will provide product information, maintain CRM records, and ensure timely, accurate order processing while building strong client relationships.

This role requires excellent communication, organization, and multitasking skills in a fast-paced environment.

Qualifications

• Previous customer service or sales support experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM systems.
• Strong attention to detail and accuracy.
• Customer-focused with excellent problem-solving skills.
• Ability to work independently and collaboratively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate product information and explain service offerings.
• Maintain accurate customer records, CRM notes, and account information.
• Resolve basic customer concerns or elevate issues as appropriate.
• Follow up with customers regarding order status, deliveries, and inquiries.
• Build positive customer relationships by providing timely and professional service.
• Process customer orders accurately and efficiently.
• Support the sales team with quotes, order status updates, and customer handoffs.
• Process sample requests.
• Forward qualified leads to the appropriate sales representatives.
• Coordinate with inventory, logistics, warehouse, and fulfillment teams to ensure timely shipments and deliveries.
• Track shipments and requested ship dates.
• Prepare customer documentation, including quotes and invoices as needed.
• Maintain accurate order records and customer information.

Skills

Customer service

Sales support

Communication skills

Time management

CRM systems

Microsoft Office

Bilingual English/Spanish

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

The Customer Service Representative (CSR) supports the sales team by managing customer inquiries, facilitating smooth sales processes, and ensuring client satisfaction throughout the customer lifecycle.

Customer Service & General Support Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate product information and explain service offerings.
• Maintain accurate customer records, CRM notes, and account information.
• Resolve basic customer concerns or elevate issues as appropriate.
• Follow up with customers regarding order status, deliveries, and inquiries.
• Build positive customer relationships by providing timely and professional service.

Order Processing & Sales Support Responsibilities

• Process customer orders accurately and efficiently.
• Support the sales team with quotes, order status updates, and customer handoffs.
• Process sample requests.
• Forward qualified leads to the appropriate sales representatives.
• Coordinate with inventory, logistics, warehouse, and fulfillment teams to ensure timely shipments and deliveries.
• Track shipments and requested ship dates.
• Prepare customer documentation, including quotes and invoices as needed.
• Maintain accurate order records and customer information.

Qualifications

• Previous customer service or sales support experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM systems.
• Strong attention to detail and accuracy.
• Customer-focused with excellent problem-solving skills.
• Ability to work independently and collaboratively.
• Reliable, professional, and dependable.
• Bilingual (English/Spanish) preferred.
• Positive attitude with a commitment to providing outstanding customer service.