Customer Experience Specialist

PointHaus Group; Coral Gables (FL); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

PointHaus Group seeks a customer service representative to be the primary contact for customers via phone, email, or chat, resolving inquiries and ensuring satisfaction. You will provide product information, process orders and returns, and maintain a positive brand image through professional communication.

Ideal candidates excel in clear communication, problem solving, and empathy, with 1–2+ years in customer service and a high school diploma. Join a dynamic team in Coral Gables, Florida.

Qualificações

• High school diploma or equivalent.
• 1–2+ years of customer service experience.
• Strong customer-focused attitude.

Responsabilidades

• Serve as the first point of contact for questions, issues, and feedback.
• Handle inbound calls, emails, and live chats efficiently.
• Troubleshoot problems with products or services.
• Provide information on products, pricing, and availability.
• Process orders, returns and account updates.
• Follow up with customers to ensure satisfaction.
• Identify opportunities to upsell additional products or services.
• Document all interactions accurately.
• Escalate complex issues to appropriate teams.

Conhecimentos

Communication

Active listening

Empathy

Problem solving

Multitasking

Time management

Patience

Tech proficiency

Formação académica

High school diploma

1-2+ years customer service experience

Ferramentas

Customer service software

Descrição da oferta de emprego

PointHaus Group seeks a customer service representative to be the primary contact for customers via phone, email, or chat, resolving inquiries and ensuring satisfaction. You will provide product information, process orders and returns, and maintain a positive brand image through professional communication.

Ideal candidates excel in clear communication, problem solving, and empathy, with 1–2+ years in customer service and a high school diploma. Join a dynamic team in Coral Gables, Florida.