Customer Service Representative (CSR)

Potative; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Experience in communications

Job summary

Potative seeks a dedicated Customer Service Representative to be the primary contact for customers, delivering prompt, professional support across phone, email, and chat. You will manage inquiries, process orders, and provide product information with empathy.

You will document interactions, resolve issues, and coordinate with internal teams to ensure satisfaction and timely resolutions. Training and growth opportunities in client services are offered.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or related roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency with customer service software, databases, and tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Assist customers with product information, order placement, and account inquiries.
• Process returns, exchanges, and refunds in accordance with company policies.
• Document customer interactions and transactions accurately in the company database.
• Collaborate with internal departments to ensure customer satisfaction and issue resolution.

Skills

Excellent verbal and written comms

Strong problem-solving

Empathy

Multi-tasking

Calm under pressure

Education

High school diploma or equivalent; college degree preferred

Tools

Customer service software

Databases & tools

Job description

Potative are seeking a dedicated and personable Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met promptly and professionally. This role is ideal for individuals who possess excellent communication skills, a strong sense of empathy, and the ability to handle multiple tasks efficiently. You will be responsible for managing inquiries, resolving complaints, processing orders, and providing product and service information

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Assist customers with product information, order placement, and account inquiries.
• Process returns, exchanges, and refunds in accordance with company policies.
• Document customer interactions and transactions accurately in the company database.
• Collaborate with internal departments to ensure customer satisfaction and issue resolution.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or related roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency with customer service software, databases, and tools.

What We Offer

• Competitive compensation.
• Professional training and development.
• Opportunity to gain experience in communications and client services.