Customer Service Representative

The Gores Group, LLC; Oregon; Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

The Gores Group, LLC is seeking a reliable Customer Service Representative to be the primary contact for clients. You will handle inquiries, resolve issues, and deliver outstanding service that builds loyalty and reflects our commitment to excellence.

This role thrives in a fast-paced environment and offers opportunities to showcase problem-solving, multitasking, and clear communication while maintaining product knowledge and adherence to company policies.

Qualifications

• Handles customer inquiries via phone, email, chat and other channels in a timely, professional manner.
• Documents all interactions and resolutions in the CRM system.
• Troubleshoots and resolves issues related to orders, accounts, products, or services.

Responsabilités

• Respond to customer inquiries via phone, email, chat, and other channels in a timely, professional, and friendly manner
• Accurately document all interactions, issues, and resolutions in the CRM system
• Troubleshoot and resolve customer problems related to orders, accounts, products, or services
• Escalate complex or unresolved issues to the appropriate team or supervisor
• Process orders, returns, exchanges, and account updates as needed
• Provide product/service information and recommendations based on customer needs
• Maintain a high level of product and company knowledge
• Meet or exceed individual and team performance metrics
• Identify recurring issues and share feedback with relevant internal teams to improve processes and the customer experience
• Adhere to company policies, privacy standards, and quality guidelines

Connaissances

Customer service

Communication

Problem solving

Multichannel support

Outils

CRM software

Description du poste

Position Overview We are seeking a reliable, customer-focused Customer Service Representative to serve as the primary point of contact for our clients. In this role, you will handle inquiries, resolve issues, and deliver outstanding service that builds loyalty and reflects our commitment to excellence. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys helping people.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a timely, professional, and friendly manner
• Accurately document all interactions, issues, and resolutions in the CRM system
• Troubleshoot and resolve customer problems related to orders, accounts, products, or services
• Escalate complex or unresolved issues to the appropriate team or supervisor
• Process orders, returns, exchanges, and account updates as needed
• Provide product/service information and recommendations based on customer needs
• Maintain a high level of product and company knowledge
• Meet or exceed individual and team performance metrics (response time, resolution rate, customer satisfaction scores, etc.)
• Identify recurring issues and share feedback with relevant internal teams to improve processes and the customer experience
• Adhere to company policies, privacy standards, and quality guidelines