Remote Patient Experience Navigator (CSR/Call Center)

Medquest, Inc.; United States; Remote; USD 18,000 - 20,000; Full time

Benefits offered by this job

Competitive salary package

Health, Dental, and Vision insurance

Health Savings Account

Life insurance

Short/Long term disability insurance

Hybrid/Remote opportunities based on角色

Job summary

MedQuest Imaging is seeking a Customer Service Representative/Call Center to schedule procedures, register patients, and collect demographics and insurance information. The role supports the patient experience and requires effective communication and scheduling accuracy.

The position offers remote work with a day shift (Mon–Fri) and training provided. Strong customer service health industry knowledge is a plus, and the company highlights a competitive benefits package.

Qualifications

• High School Diploma or GED is required.
• 1 year experience in a related field is preferred.
• Ability to understand basic medical terminology is important.
• Excellent interpersonal and communication skills are essential.
• Exemplary keyboarding skills and experience with patient registration systems are expected.

Responsibilities

• Handle inbound and outbound calls with customers.
• Assist patients with inquiries and issues, providing accurate information.
• Register patients, schedule procedures, and verify demographics and insurance.
• Coordinate with insurance verification and pre-certification teams.
• Maintain records of customer interactions and meet performance targets.

Skills

Interpersonal skills

Communication skills

Medical terminology

Keyboarding

Problem solving

Education

High School Diploma or GED

Tools

Registration systems

Job description

MedQuest Imaging is seeking a Customer Service Representative/Call Center to schedule procedures, register patients, and collect demographics and insurance information. The role supports the patient experience and requires effective communication and scheduling accuracy.

The position offers remote work with a day shift (Mon–Fri) and training provided. Strong customer service health industry knowledge is a plus, and the company highlights a competitive benefits package.