Customer Service Representative: Auction Support & Payments

Ritchie Bros.; Essex Junction (VT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401k with company match

PTO 15 days

Job summary

Ritchie Bros. seeks a Customer Service Representative in Vermont to provide exceptional service, answer inquiries, process payments, and support sale-day activities at live auctions. The role emphasizes accurate data handling, strong communication across departments, and a customer-first mindset.

You will join a team that values safety, teamwork, and professional conduct while delivering a great buyer and seller experience during fast-paced events.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Organize all keys and documents by our internal coding system, then by Lot number; upload documents to the web for each sale.
• Actively communicate with multiple departments, teams, and customers who sign up equipment to obtain documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety and personal responsibility on site.
• Perform other duties as assigned.

Skills

Customer interaction

Computers / technology

Data entry

Customer service

Team player

Positive attitude

Calm under pressure

Job description

Ritchie Bros. seeks a Customer Service Representative in Vermont to provide exceptional service, answer inquiries, process payments, and support sale-day activities at live auctions. The role emphasizes accurate data handling, strong communication across departments, and a customer-first mindset.

You will join a team that values safety, teamwork, and professional conduct while delivering a great buyer and seller experience during fast-paced events.