Auction Customer Service & Payments Specialist

Ritchie Bros.; Port Murray (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with company match

15 days PTO per year

Job summary

Ritchie Bros. in Port Murray, NJ is seeking a Customer Service Representative for Yard Operations. You will provide exceptional customer service, answer inquiries, process payments and contribute to sale day activities.

Ideal candidates have in-person customer service experience, comfort with computers and data entry, and a positive, team-focused demeanor. This full-time role supports safety commitments and cross-department collaboration.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Organize all keys / organize and file documents by our internal coding system and then again by Lot number once we go to Lot. Upload documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Process payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Skills

Customer service

Data entry

Keyboarding

Teamwork

High-pressure environments

Tools

Computer skills

Job description

Ritchie Bros. in Port Murray, NJ is seeking a Customer Service Representative for Yard Operations. You will provide exceptional customer service, answer inquiries, process payments and contribute to sale day activities.

Ideal candidates have in-person customer service experience, comfort with computers and data entry, and a positive, team-focused demeanor. This full-time role supports safety commitments and cross-department collaboration.