Global Customer Service & Payments Specialist

Ritchie Bros.; Lake City (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic ins

401k with company match

15 days PTO per year

Job summary

Ritchie Bros. in Lake City, FL, is seeking a Customer Service Representative to provide exceptional service, answer inquiries, process payments and support sale day activities. Candidates with prior in-person customer service, computer proficiency, and data entry skills will thrive in a fast-paced team.

The role emphasizes strong communication across departments, attention to detail, and a commitment to safety while contributing to a high-volume auction environment.

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of team, pitching in wherever you’re needed

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Skills

Customer service

In-person interaction

Data entry

Team player

Positive attitude

Job description

Ritchie Bros. in Lake City, FL, is seeking a Customer Service Representative to provide exceptional service, answer inquiries, process payments and support sale day activities. Candidates with prior in-person customer service, computer proficiency, and data entry skills will thrive in a fast-paced team.

The role emphasizes strong communication across departments, attention to detail, and a commitment to safety while contributing to a high-volume auction environment.