Customer Service Representative

RB Global Inc.; Taunton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Ritchie Bros. in Taunton, MA is seeking a Customer Service Representative to deliver exceptional in-person assistance, handle inquiries, and process payments during sale days. You will collaborate across departments to ensure accurate document handling and timely information for customers.

The role requires strong keyboarding, computer literacy, and a passion for outstanding customer service in a fast-paced environment. A friendly, patient, team-oriented attitude is essential to success.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Organize all keys and documents by internal coding system and by Lot number; upload documents for each sale.
• Communicate with departments and customers who sign up equipment for documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety and personal/team safety.
• Perform other duties as assigned.

Skills

In-person customer service

Computer literacy

Keyboarding

Positive attitude under pressure

Team player

Friendly personality

Job description

Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.