Customer Service Pro for Auction Operations

Ritchie Bros.; Commerce City (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

PTO 15 days/year

Job summary

Ritchie Bros. in Colorado is seeking a Customer Service Representative to deliver exceptional customer service, answer inquiries, and process payments during sale days. The role involves organizing documents, coordinating with multiple departments, and ensuring smooth customer interactions.

You will support safety initiatives and collaborate with teams to handle documents like LOLCs and purge documents. Strong data-entry skills and comfort with computers are essential for success.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by internal coding system and then again by Lot number once we go to Lot.
• Uploading documents to the web each sale.
• Actively communicate with many different departments and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
• Perform other duties as assigned

Skills

Customer service

Data entry

Computers

Teamwork

Job description

Ritchie Bros. in Colorado is seeking a Customer Service Representative to deliver exceptional customer service, answer inquiries, and process payments during sale days. The role involves organizing documents, coordinating with multiple departments, and ensuring smooth customer interactions.

You will support safety initiatives and collaborate with teams to handle documents like LOLCs and purge documents. Strong data-entry skills and comfort with computers are essential for success.