Auction Customer Care & Payments Specialist

Ritchie Bros.; Justin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k match

15 days PTO

Job summary

Ritchie Bros. in Justin, TX is seeking a Customer Service Representative to provide exceptional in-person service, answer inquiries, process payments, and support sale-day activities.

You will collaborate with multiple departments and assist bidders with required documents. Qualifications include prior customer-facing experience, basic computer skills, strong data-entry ability, and a friendly, team-oriented attitude.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers and learning new software quickly.
• Excellent keyboarding skills for data entry.
• Commitment to providing fantastic customer service.
• Able to work well with a positive attitude in high-pressure situations.
• Friendly, outgoing, patient personality.
• Thrives in a team setting and willing to pitch in where needed.

Responsibilities

• Organize keys, files, and documents by internal coding and by Lot number.
• Communicate with departments and customers for documents like LOLCs and purge docs.
• Process payments from successful bidders.
• Provide customers information about auxiliary services.
• Deliver superior customer service to all customers.
• Support safety initiatives and day-to-day safety commitments.
• Perform other duties as assigned.

Skills

Customer service

In-person work

Data entry

Typing speed

Teamwork

Positive attitude

Communication

Tools

Computers

Job description

Ritchie Bros. in Justin, TX is seeking a Customer Service Representative to provide exceptional in-person service, answer inquiries, process payments, and support sale-day activities.

You will collaborate with multiple departments and assist bidders with required documents. Qualifications include prior customer-facing experience, basic computer skills, strong data-entry ability, and a friendly, team-oriented attitude.