Customer Service & Payments Specialist

RB Global Inc.; Taunton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Ritchie Bros. in Taunton, MA is seeking a Customer Service Representative to deliver exceptional in-person assistance, handle inquiries, and process payments during sale days. You will collaborate across departments to ensure accurate document handling and timely information for customers.

The role requires strong keyboarding, computer literacy, and a passion for outstanding customer service in a fast-paced environment. A friendly, patient, team-oriented attitude is essential to success.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Organize all keys and documents by internal coding system and by Lot number; upload documents for each sale.
• Communicate with departments and customers who sign up equipment for documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety and personal/team safety.
• Perform other duties as assigned.

Skills

In-person customer service

Computer literacy

Keyboarding

Positive attitude under pressure

Team player

Friendly personality

Job description

Ritchie Bros. in Taunton, MA is seeking a Customer Service Representative to deliver exceptional in-person assistance, handle inquiries, and process payments during sale days. You will collaborate across departments to ensure accurate document handling and timely information for customers.

The role requires strong keyboarding, computer literacy, and a passion for outstanding customer service in a fast-paced environment. A friendly, patient, team-oriented attitude is essential to success.