Customer Service Representative ($19/hour)

Ultimate Staffing; Clearwater (FL); Hybrid; USD 21,593 - 30,754; Full time

Job summary

A leading staffing agency is seeking a Customer Service Representative in Clearwater, Florida. This role requires at least two years of customer service experience, preferably in a call center setting. The representative will assist policyholders and provide operational support in a professional manner. Candidates should possess strong attention to detail, excellent communication skills, and the ability to manage a fast-paced work environment. This position offers multiple shifts and is hybrid with on-site training.

Qualifications

• At least two years of customer service experience required, preferably in a call center or customer-facing role.
• Strong attention to detail and accuracy of work.
• Exceptional written and oral communication skills.

Responsibilities

• Take and process policy payments in a timely manner.
• Assist policyholders with transfers as needed.
• Provide courteous service over the phone to external customers.

Skills

Customer service experience

Attention to detail

Communication skills

Ability to handle fast-paced environment

MS Office proficiency

Job description

Customer Service Representative ($19/hour)

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $19.00/hr - $19.00/hr

Direct message the job poster from Ultimate Staffing.

Are you a Customer Service professional who is looking to build a career in the insurance field? Do you have at least two years of previous call center experience and enjoy providing solutions to customers to help solve problems? If so, this may be the position for you!

Our customer is a national insurance agency who is looking for Customer Service Specialists to join their team. These Specialists provide service and operational support to policy holders and agents in a professional and courteous manner.

Responsibilities

• Take and process policy payments in a timely manner.
• Process non‑premium endorsements, transactions, etc.
• Assist policyholders with transfers as needed.
• Provide courteous, professional, and friendly service over the phone to external customers; and in‑person to teammates.
• Manage communication on workflow status with agents and the compliance team.

Qualifications

• At least two years of customer service experience required (call center and/or customer-facing); previous insurance experience preferred.
• Strong attention to detail and accuracy of work is a must.
• Exceptional written and oral communication skills.
• Ability to handle a fast‑paced, high‑volume working environment.
• Proficient in the MS Office suite.

Hours: Multiple shifts available (9 am to 6 pm or 10 am to 7 pm, Monday to Friday).

Location: Clearwater, FL 33759.

This is a hybrid position. Training is full‑time on site for 3 weeks after which, Representatives work on site Monday to Thursday, and work remotely on Fridays.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.