Customer Service Representative

TrueCut Insurance; Cuyahoga Falls (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

TrueCut Insurance in Cuyahoga Falls, Ohio, is looking for a Customer Service Representative. This role involves ensuring customer satisfaction by responding to inquiries and assisting with quotes and policy updates. Candidates should be detail-oriented, organized, and possess an understanding of insurance products. The position offers competitive pay ranging from $40,000 to $60,000 annually, along with benefits like health insurance and opportunities for professional development.

Qualifications

• Detail-oriented and friendly personality.
• Ability to provide excellent customer service.
• Experience with maintaining accurate records.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and updating policies.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues for comprehensive service.

Skills

Knowledge of insurance products

Highly organized

Strong time management skills

Familiarity with Microsoft Office

Education

High school diploma/GED

Bachelor's degree preferred

Job description

Future Opening: Customer Service Representative

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications

Compensation: $40,000.00 - $60,000.00 per year

We understand that insurance is about more than just paperwork—it’s about protecting the dreams, families, and businesses of our neighbors. Our agency has built a reputation for integrity and expertise, serving as a trusted advisor in an ever-changing world.

We believe that a successful agency starts with a supported team. We’ve cultivated a professional environment where continuous learning is encouraged and hard work is recognized. Whether you are an experienced agent or looking to break into the industry, we provide the tools, technology, and mentorship you need to become a true expert in the field.