Customer Service Representative

The Juris Agency; Stillwater (MN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Hands on Training

Mon-Fri Schedule

Job summary

The Juris Agency in Stillwater, Minnesota is seeking a full-time Customer Service Representative to handle client inquiries and assist prospects by phone. No prior experience is required as comprehensive training will be provided. The role emphasizes professional communication and teamwork to maintain high service standards.

Benefits include PTO, a flexible schedule, career growth opportunities, hands-on training, and a Monday–Friday workweek.

Qualifications

• High school diploma or GED required.
• Experience in customer-facing roles preferred.
• Insurance experience is a plus.

Responsibilities

• Answer and route calls to provide information on policy status or other inquiries.
• Make outbound calls to obtain or share information.
• Document calls in the online system for audit trails.
• Transfer or refer calls to appropriate departments as needed.
• Process customer requests following internal procedures.
• Prepare customer correspondence using approved letters.
• Handle updates such as Bank Changes, NR cancellations, address changes, and ID cards.
• Collaborate with supervisor and team to ensure accurate responses.

Skills

Customer service

Multi-tasking

Communication

Team collaboration

Professionalism

Education

High school diploma/GED

Job description

Job Description

Our office isquickly growingand we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Career Growth Opportunities
• Hands on Training
• Mon-Fri Schedule

Responsibilities

• Field incoming calls in accordance with quality standards to provide information to agents/ insured about the status of a policy or any other question they may have.
• Place outgoing calls to provide or obtain information.
• Document all calls while in progress using the online documentation program.
• Transfer or refer misdirected calls to the appropriate individual, department or offices outside the company, using approved transfer and referral techniques.
• Process customer requests using internal and client-mandated procedures.
• Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material to leave a clear and concise audit trail.
• Efficiently process the Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards
• Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts.

Requirements

• SKILLS & REQUIREMENTS:
• High school diploma/GED required
• Prior experience in a customer facing role required
• Prior experience in insurance preferred
• Ability to multi-task
• Ability to prioritize high volume of workload
• Ability to remain professional and courteous with clients at all times
• Excellent verbal and written communication skills
• Skilled in working collaboratively with a team in a professional manner on a daily basis
• Active Property and Casualty Insurance license preferred, or the ability to obtain within 30 days if not already licensed