Customer Service Coordinator

Ultimate Staffing Services; Tallahassee (FL); In loco; USD 25.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Comprehensive training and support

Positive and inclusive work环境

Descrizione del lavoro

Ultimate Staffing is seeking an experienced Customer Service Representative to join their client’s team in Florida. The role focuses on delivering exceptional service to customers via phone, email, and other channels in a fast-paced environment.

You will maintain accurate records, collaborate with teammates, and uphold company standards. The position offers first-shift hours, competitive pay of $18–$21 per hour, and comprehensive training.

Competenze

• Experience in customer service, preferably in fast-paced environments.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in data entry and record keeping using computer systems.
• Able to collaborate with teammates to ensure service excellence.

Mansioni

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Address questions and resolve issues to ensure customer satisfaction.
• Maintain accurate and updated customer records in the database.
• Collaborate with team members to ensure smooth operations and service delivery.
• Adapt to various customer situations and provide solutions.
• Ensure all interactions align with company standards and policies.
• Provide feedback to improve the customer service process.
• Maintain a professional, patient, and polite attitude in all interactions.

Conoscenze

Customer service experience

Communication skills

Multitasking & prioritization

Data entry & record keeping

Team collaboration

Strumenti

CRM software

Descrizione del lavoro

Position Overview

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's dynamic team in Florida. This role is a fantastic opportunity for individuals who excel in communication and thrive in a fast-paced environment. The successful candidate will be responsible for providing exceptional service to customers and ensuring a positive experience with every interaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers by addressing questions and resolving issues to ensure satisfaction.
• Maintain accurate and updated customer records in the database.
• Collaborate with team members to ensure smooth operations and exceptional service delivery.
• Adapt to various customer situations and provide appropriate solutions.
• Ensure all customer interactions align with company standards and policies.
• Provide feedback to improve the overall customer service process.
• Maintain a professional, patient, and polite attitude in all customer interactions.

Requirements

• Proven experience in a customer service role, preferably in customer facing and heavy phones.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using computer systems and software for data entry and record keeping.
• Ability to work collaboratively in a team setting.

Required Work Hours

Monday to Friday, during first shift hours.

Benefits

• Competitive pay ranging from $18 to $21 per hour.
• Comprehensive training and support.
• Positive and inclusive work environment.

Additional Details

The position offers a competitive hourly pay, with a range between $18 and $21. Candidates who meet the qualifications and are eager to contribute to a dynamic team are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.