Customer Service Representative

STATE FARM - MONTINI XAVIER INSURANCE AGENCY INC; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Professional Development

Job Stability in a growing industry

Job summary

STATE FARM - MONTINI XAVIER INSURANCE AGENCY INC is looking for a Customer Service Representative in New York, NY. The ideal candidate will ensure a positive customer experience by responding to inquiries, assisting with quotes and policy updates, and maintaining accurate records. Strong customer service skills, knowledge of insurance products, and organizational abilities are essential.

This role offers competitive pay, flexibility, and opportunities for advancement in a growing industry.

Qualifications

• Knowledge of insurance products is crucial.
• Strong customer service skills and a friendly demeanor are essential.
• Excellent organization and time management skills are necessary.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, policy updates, and payments.
• Maintain detailed records of client interactions.

Skills

Customer service skills

Knowledge of insurance products

Time management

Microsoft Office

Education

High school diploma/GED required, Bachelor’s degree preferred

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications