Customer Service Rep

Ultimate Staffing; Fullerton (CA); On-site; USD 26,139 - 37,229; Full time

Job summary

A leading staffing agency is hiring for a Sr. Business Solutions Director, Team Lead in California. The role emphasizes customer service and dispatch duties, requiring a positive attitude and excellent communication skills. Ideal candidates should be adept at multi-tasking and handling stress. This entry-level, full-time position offers a pay rate of $23.00/hr. Applicants from all backgrounds are encouraged to apply, reflecting a commitment to equal opportunity and diversity.

Qualifications

• Must have a pleasant and professional attitude.
• Able to build rapport with customers.
• Capacity to manage frequently-changing priorities.

Responsibilities

• Handle customer retention proactively.
• Efficiently manage customer service inquiries.
• Dispatch technicians and monitor their hours.

Skills

Positive attitude

Customer-centric mindset

Ability to handle stress

Excellent communication skills

Detail oriented

Multi-tasking

Proficient in Microsoft Word, Excel, and Outlook

Job description

1 week ago Be among the first 25 applicants

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $23.00/hr

Sr. Business Solutions Director, Team Lead at Ultimate Staffing Services

Requirements

• Pleasant, positive, professional attitude
• Adept at building rapport with customers and have a customer-centric thought process
• Capacity to deal with frequently-changing priorities
• Temperament to handle stress effectively: remaining calm and focused in a hectic environment
• Ability to multi-task
• Excellent communication skills
• Outstanding follow-up and follow-through abilities
• Detail oriented
• Proficient in Microsoft Word, Excel, and Outlook.

Customer Service Duties

• A passion for customer retention and pro‑active execution of company's customer retention plan.
• Efficient and professional handling of customer calls for service orders or inquiries.
• Performing all work activities in accordance with company policies and procedures in order to achieve and maintain customer loyalty.
• Serve as a customer service leader within the company through a willingness to work cohesively with other departments and all individuals.
• Able to be On‑Call during non‑working office hours every 4‑6 weeks for a full week.

Dispatch Duties

• Dispatch technicians and monitor their actual work hours.
• Provide administrative support to technicians and field management.
• Track service vehicles via Samsara.
• Manage and follow through on unbilled work orders.
• Accurate and timely preparation of bid proposals.
• Accurate and timely resolve Customer Inquiries.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Building Construction

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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.