Call Center Customer Service Representative

BCforward; Chicago (IL); On-site; USD 27,552 - 30,307; Part time

Job summary

A customer service solutions firm in Chicago is seeking a Call Center Customer Service Representative to engage customers through various communication channels. The ideal candidate should have excellent communication skills, ability to resolve issues, and experience in a contact center environment. Responsibilities include answering inquiries about products and services, supporting sales agents, and ensuring high-quality customer service. This contract role requires flexible scheduling and a focus on customer satisfaction.

Qualifications

• Mid-Senior level experience in customer service.
• Ability to work a flexible schedule.
• Experience in a contact center environment preferred.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about product, pricing, and availability.
• Data entry in various platforms.
• Support Field Sales agents with insurance product information.

Skills

Effective communication

Problem solving

Attention to detail

Organizational skills

Time management

Customer service focus

Tools

Database software

Job description

Call Center Customer Service Representative

Base pay range: $20.00/hr - $22.00/hr

Location: Onsite

Pay rate: $21 - $22/hr.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer needs.
• Data entry in various platforms.
• Demonstrate consistent good quality and performance results.
• Provide consistent service that is customer focused and professional.
• Support Field Sales agents with insurance product information.

Skills

• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Experience in a contact center environment preferred.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Customer Service, Insurance