Customer Service Specialist ($19/hour)

Ultimate Staffing Services; Clearwater (FL); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Ultimate Staffing Services is recruiting for a Customer Service Specialist in Clearwater, FL. The role supports a national insurance agency, handling payments, endorsements, transfers, and client inquiries with a focus on accuracy and courteous service.

Ideal candidates will have at least two years in customer service, strong communication skills, and proficiency with MS Office. Training is conducted onsite, followed by a hybrid schedule with Fridays remote.

Qualifications

• At least two years of customer service experience; call center experience preferred.

Responsibilities

• Take and process policy payments in a timely manner.
• Process non-premium endorsements and transactions.
• Assist policyholders with transfers as needed.
• Provide courteous, professional service over the phone and in person to teammates.
• Communicate workflow status with agents and the compliance team.

Skills

Customer service

Call center

MS Office

Tools

MS Office

Job description

Customer Service Specialist ($19/hour) (JN -092026-431930) Clearwater, Florida

Salary: USD19 - USD19 per hour + Full benefits once converted perm

Are you a Customer Service professional who is looking to build a career in the insurance field?Do you have at least two years of previous call center experience and enjoy providing solutions to customers to help solve problems?If so, this may be the position for you!

Our customer is a national insurance agency who is looking for Customer Service Specialists to join their team. These Specialists provide service and operational support to policy holders and agents in a professional and courteous manner.

Responsibilities include, but are not limited to:

• Take and process policy payments in a timely manner
• Process non-premium endorsements, transactions, etc.
• Assist policyholders with transfers as needed
• Provide courteous, professional, and friendly service over the phone to external customers; and in-person to teammates
• Manage communication on workflow status with agents and compliance team

Required experience:

• At least two years of customer service experience required, call center and/or customer-facing (previousinsurance experience preferred)
• Strong attention to detail and accuracy of work is a must
• Exceptional written and oral communication skills
• Handle a fast-paced, high-volume working environment
• Proficient in the MS Office suite

Hours:8am to 5pm Monday to Friday for training; 8:30am to 5:30pm after training

Location: Clearwater, FL 33759

This is a hybrid position. Training is full time onsite for 3 weeks after which, Representatives work onsite Monday to Thursday, and work remotely on Fridays only.