Customer Service Representative - 11:30am - 8pm PST

TruBridge, Inc; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

TruBridge, Inc. is seeking a Customer Service Representative for a fully remote role that supports Early Out Service patients. The position handles inbound and outbound calls and processes payments while maintaining professional service.

As part of a collaborative team, you will protect patient information, assist with medical billing questions and payment plans, and participate in ongoing education to stay current on services. Availability is 11:30am–8pm CST, Monday–Friday.

Qualifications

• Availability to work 11:30am–8pm CST, Mon–Fri.
• High-speed home internet required.
• Excellent written and oral communication.
• Strong organizational and time-management abilities.
• Detail-oriented and able to resolve issues independently or in a team.

Responsibilities

• Handle inbound and outbound calls meeting production standards.
• Maintain quality assurance and follow company policies.
• Assist callers with medical billing questions and setting up payment plans.
• Process payments and provide financial assistance information.
• Schedule call backs and collaborate with team members.
• Protect customer information and confidentiality.
• Support multiple tasks as assigned by supervisor.

Skills

Communication skills

Organizational skills

Multi-tasking

Time management

Attention to detail

Team player

Education

High School Diploma or equivalent

Job description

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 11:30am - 8pm CST (Mon-Fri) shifts.

Essential Functions for Customer Service Representative

• Responsible for consistently meeting production standards for inbound and outbound calls
• Responsible for consistently meeting quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork and documentation.
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
• Schedules call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements

• Education/Experience/Certification Requirements MUST be available to work 11:30am - 8pm CST.
• High-speed home internet (NOT Cell-based internet) required.
• Ability to test home internet speed, to ensure adequate bandwidth.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications

• One year or more provide customer service support over the phone in remote setting.

What's it like to work for TruBridge? You'll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You'll be part of a remote team that's encouraged to push boundaries and look at things differently. And you'll contribute to supporting providers in delivering the best care possible for their communities.

Are you ready to help us clear the way for care? Explore opportunities with TruBridge.